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Initial Customer Screening Risk Levels | ||||
High Risk | Match against a brand new record in the data source. The first time customer data is screened all matches will be high or medium risk | Displayed in Blue on the Result Detail Screen | ||
High Risk – New Data | Matches existing record but data has been updated for an existing record | Displayed in Blue Italics on the Result Detail Screen | ||
High Risk – Duplicate | Matches existing record and the records is exactly the same as the last time this customer was screened | Displayed in Grey on the Result Detail Screen | ||
Medium Risk | Match against a brand new record in the data source. The first time customer data is screened all matches will be high or medium risk | Displayed in Blue on the Result Detail Screen | ||
Medium Risk – New Data | Matches existing record but data has been updated for an existing record | Displayed in Blue Italics on the Result Detail Screen | ||
Medium Risk – Duplicate | Matches existing record and the records is exactly the same as the last time this customer was screened | Displayed in Grey on the Result Detail Screen | ||
Low Risk | Reasonably confident that there is no issues with the data submitted (Watch Lists data sources only) | No Match Found | Reasonably confident that there is no issues with the data submitted (Identity Verification data sources only) | |
Not Applicable | The data needed to use this data source was not provided | |||
Error | Internal system error. Contact customer support | |||
Adjusted Risk Levels / Workflow Management | ||||
Inactive | Customer is no longer an active customer. Changing the status to Inactive removes the customer record from the weekly monitoring process | Displayed in Grey on the Result Detail Screen | ||
Reviewed – False Positive | Client employee has reviewed the data and determined the match is a false positive | Displayed in Grey on the Result Detail Screen | ||
Review – Pending | Client employee has reviewed the data and is still in the process of making a final decision. | Displayed in Blue Italics on the Result Detail Screen | ||
Reviewed – Match Verified | Client employee has reviewed the data and determined the match is accurate | Displayed in Red on the Result Detail Screen | ||
Reviewed – Match Verified (Accepted) | Client employee has reviewed the data and determined the match is accurate, but you will continue to do business with the customer. | Displayed in Red on the Result Detail Screen | ||
Reviewed – Match Verified (Declined) | Client employee has reviewed the data and determined the match is accurate and the relationship with the customer has been declined or terminated. | Displayed in Red on the Result Detail Screen | ||
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