Risk Results

The workflow management risk levels and the customer screening risk levels are mutually exclusive. This means that the risk level of an existing customer has no bearing on the risk level of a new customer, for instance if a new customer screen matches a previous customer screen the risk will be High Risk – Duplicate regardless of whether the old screen is Review – False Positive or Review – Match Verified.

The difference between high and medium risk varies for each data source. For complete rules on what makes a match high or medium risk please see Data Source Rules.

Risk Result Summary

Initial Customer Screening Risk Levels
High Risk	Match against a brand new record in the data source. The first time customer data is screened all matches will be high or medium risk	Displayed in Blue on the Result Detail Screen
High Risk – New Data	Matches existing record but data has been updated for an existing record	Displayed in Blue Italics on the Result Detail Screen
High Risk – Duplicate	Matches existing record and the records is exactly the same as the last time this customer was screened	Displayed in Grey on the Result Detail Screen
Medium Risk	Match against a brand new record in the data source. The first time customer data is screened all matches will be high or medium risk	Displayed in Blue on the Result Detail Screen
Medium Risk – New Data	Matches existing record but data has been updated for an existing record	Displayed in Blue Italics on the Result Detail Screen
Medium Risk – Duplicate	Matches existing record and the records is exactly the same as the last time this customer was screened	Displayed in Grey on the Result Detail Screen
No Match Found	Reasonably confident that there is no issues with the data submitted (Identity Verification data sources only)
Not Applicable	The data needed to use this data source was not provided
Error	Internal system error. Contact customer support
Adjusted Risk Levels / Workflow Management
Inactive	Customer is no longer an active customer. Changing the status to Inactive removes the customer record from the weekly monitoring process	Displayed in Grey on the Result Detail Screen
Reviewed – False Positive	Client employee has reviewed the data and determined the match is a false positive	Displayed in Grey on the Result Detail Screen
Review – Pending	Client employee has reviewed the data and is still in the process of making a final decision.	Displayed in Blue Italics on the Result Detail Screen
Reviewed – Match Verified	Client employee has reviewed the data and determined the match is accurate	Displayed in Red on the Result Detail Screen
Reviewed – Match Verified (Accepted)	Client employee has reviewed the data and determined the match is accurate, but you will continue to do business with the customer.	Displayed in Red on the Result Detail Screen
Reviewed – Match Verified (Declined)	Client employee has reviewed the data and determined the match is accurate and the relationship with the customer has been declined or terminated.	Displayed in Red on the Result Detail Screen

Risk Result Transition Summary

	New Status
Existing Status	Pending	False Positive	Reviewed Match Verified	Inactive
High / Medium Risk	All	All	All	All
High / Medium Risk – Duplicate	None	None	None	All
High / Medium Risk – New Data	All	All	All	All
No Match Found	None	None	None	All
Pending		All	All	All
False Positive	Detail		Detail	All
Reviewed Match Verified	Detail	Detail		All
Inactive	None	None	None

All Screens (Detail, Summary and Annotations)

Detail Screen Only

None – Not a valid transition