Remediation Workflow
Applicant Details
The applicant details screen shows the original query inputs.
Figure 1: Name Search Details Screen
Once you have reviewed the details of the matching data you can use the Remediation Workflow process to indicate the results of the review by changing the result risk level of the customer screen, see Risk Results for details of the status choices. To mark all searches as a false positive check the box next to each match and change the Review Status to False Positive. To mark an item as pending or match verified choose the appropriate match by clicking only one check box and then change the result status. Risk levels could also be changed from the Applicant Check Results or Annotations screen. Changes on the Applicant Check Results screen change the result risk for all data sources. Changes made from the Results Detail screen affect only that data source. Once the result has been changed the “Screening History” tile on the Applicant Check Results Screen will reflect who and when the result was changed.
Screening History Tile Data Captured
Applicant and Company name |
Screen run by |
User who changed risk status |
Date of original screen |
Date of risk status change |
Valid Status Changes
Current Risk Status | Valid Risk Options |
High and Medium Risk | Review – False Positive, Review – Pending, Review – Match Verified |
High Risk – New Data and Medium Risk – New Data | Review – False Positive, Review – Pending, Review – Match Verified |
High Risk – Duplicate and Medium Risk – Duplicate | N/A |
Low Risk and No Match Found | N/A |
Reviewed – False Positive, Review – Pending, Reviewed – Match Verified | Review – False Positive, Review – Pending, Review – Match Verified |
Annotations
Annotations can be entered to record additional information about an applicant, or to make notes about applicant status or actions being taken.
To enter an annotation click the Annotation at the top of the Applicant Results Screen, select a valid change risk review status and enter your comments into the Annotation text area and click the Submit button.
Figure 2: Annotations